ご利用規定 | 英国公認ブルーバッジ観光ガイド

TERMS & CONDITIONS

Guide service fees

Guide fees apply per guiding hour, not per participant.
The number of participants does not affect the price, although for safety reasons a maximum group size may be imposed.
Please inform the guide in advance of:
- Number of participants
- Places you wish to visit
Tips are not included in the guide fee.
A customary gratuity, if you are satisfied with the service, is around 10% of the guide fee.

Planning for bespoke itinerary

For customers who have booked our tour guide service, we will assist you with planning your itinerary and providing advice.

Normally, this service is provided free of charge, except in the following cases:

Customers who require planning services only.
Customers who have canceled their scheduled guide service.
Arranging appointments, etc.

The minimum consultation fee will be a equivalent to a half-day guide service.

Cancellation Policy

Bookings for 1 Day Only
- Within 96 hours of the scheduled date100%
- Within 10 days of the scheduled date50%
Bookings for 2–4 Days
- As above plus Within 2 weeks from the first scheduled day20%
Bookings for 5+ Days
- As above plus Within Within 1 month from the first scheduled day20%
Bespoke / Tailor-Made Tours
- After the contract is confirmed: 100%

Refund Policy

If paid by credit or debit card

Refunds are issued to the same card used for payment.

The refunded amount will be:

Total amount paid
minus card processing fees (actual cost)
minus administrative fee (10% of the paid amount).

Exchange rate fluctuations may affect the final refunded amount.

If paid by bank transfer

Refunds are issued to your designated bank account.

The refunded amount will be:

Total amount paid
minus bank transfer fees (actual cost)
minus administrative fee (10% of the paid amount).

Exchange rate fluctuations may apply.

Expenses During Tours

The following costs are not included in the guide fee and must be covered by the client:

Transportation
- Public transport, taxis, or other travel costs during the tour.
- Private vehicle hire can be arranged separately.
- Costs vary depending on group size, season, and mileage.
Entrance Fees
- Entrance fees to attractions are not included.
- Most major sites are free for Blue Badge Guides, but some exceptions include:
- Harry Potter Studio Tour
- Churchill War Rooms
- Highgate Cemetery
Meals & Refreshments
- Client meals and drinks are not included.
- If the guide joins the meal, the client covers the guide’s meal cost.
- If the guide eats separately, meal expenses are added as a supplement.
Guide Tips
- Not included in the fee.
- A typical gratuity is around 10%.

Additional Charges (When Applicable)

Christmas, Easter, and public holidays: premium rates apply.
Advance arrangements (e.g., research, appointment bookings): may incur additional fees.
Tours starting or ending between 22:00–07:00: taxi fare required.
Tours starting/ending outside London Zone 1: transportation costs apply.
Travel time to/from locations outside central London is charged as guide journey time.
Overnight Supplement: £60 per night
If meals are not provided:
- Breakfast: £20+
- Lunch: £20+
- Dinner: £30+
If pre- or post-tour accommodation is required, Half-day fee applies.

Service Suspension or Cancellation by the Guide

The guide may suspend or cancel part or all of the service without prior notice in cases such as:

War, violence, terrorism, natural disasters, fire, power outages, or other force majeure.
Government or police advisories requiring tour suspension.
Situations where client or guide safety cannot be ensured.

In such cases, guide fees are non-refundable.

Changes, Cancellations, or Interruptions by the Client

Clients may cancel all or part of the service at any time by paying the applicable cancellation charge.
Requests for itinerary changes will be accommodated where possible. However, additional costs may apply.
Non-refundable tickets already purchased must be paid in full by the client.
If transport delays (flights, trains) cause late arrival:
The tour may not be completed as originally planned.
Extensions incur additional charges.
If a private vehicle was booked and cannot be used due to delay, it is non-refundable.

Delays (Flights / Trains)

Delays may result in services being shortened or incomplete
Airport or station transfers delayed by over 1 hour may incur extension charges
Delayed arrival may require additional guide time at extra cost
Private vehicles unused due to delays are non‑refundable
Significant delays may lead to cancellation and require re‑booking

Substitute Guide

In cases of illness, accident, or unavoidable circumstances, a substitute guide may take over.

If substitution is not possible, the contract may be cancelled without charge.

No refunds are issued for services already provided.

Guide Liability

The guide is liable for damages caused intentionally or through negligence, only if reported at the time of occurrence.
Claims made after the tour will be handled sincerely, but compensation may not always be possible.
The guide is NOT liable for:
- Damages caused by natural disasters, war, strikes, or events beyond control.
- Loss, theft, or damage to personal belongings.
- Losses caused by incorrect information (e.g., train timetables) beyond the guide’s control.

Personal Information Handling

The personal information obtained when you apply for a guide service, will not be provide it to third parties without your prior consent, except as required by law.
We will use the personal information we obtain from you to contact you, and to the extent necessary for arranging the guide services you have applied for and for the procedures required to receive those services.
We may use the personal information we obtain from you for the following purposes:
- Request for your feedback and comments after your trip.
- Creation of statistical data